Occasions+ Support / FAQ

iOS Warnings: Still using the original Occasions?

About 4 years ago, we came out with a new and revamped version of Occasions called Occasions+ that included additional alert options, iPad support, and other features. At this time we also stopped selling the original version of Occasions. If you like you can get Occasions+ which is 64-bit and will run in future versions of iOS.

Usually Occasions will save the birthday information within your Contacts and not the app itself, so if this is the case, you should still see the birthdays Occasions+ when it syncs with your contacts. If you were creating custom entries in Occasions and you have version 2.8.6, you can go to Settings > Export to Occasions+ to export the custom entries to Occasions+ from Occasions. If you have already upgraded to iOS 11, the original Occasions will not run and you will not be able to export.

What happened to Facebook integration?

Effective April 30th, 2015, we are being forced to remove Facebook integration due to changes to the Facebook API (stuff that’s beyond our control). What this means is that your existing Facebook events will still be in the app, but you will no longer be able to sync with Facebook or post to a friend’s stream. We sincerely apologize for any inconvenience this might cause.

Why are my Contacts missing?

In Occasions+ you must first choose to sync with your contacts before their events show up in the app. To sync with your contacts, please tap + and then Sync Contacts.

Basic Troubleshooting

If you are experiencing a problem with one of our apps or with your device, in general, please try shutting down your device and restarting it. Rebooting a device can solve quite a few issues, especially if it’s been a while since your last shut down/restart. To shut down: hold the lock button until “Slide to Power Off” appears, then swipe.

Do you have any other issues or questions not handled by the above solutions?

Please feel free to email us